Returns & Exchanges Policy | Mr. California

Returns & Exchanges Policy

We believe what you ordered is special. If something is not right, let us know. Send us an email at "customerservice (at) mistercal (dot) com" or call us (831) 475-2111.

Tell us your story and we’ll do everything we can to make you happy with your order.

PLEASE NOTE: No Returns or Exchanges on clearance items.

EMAIL: customerservice (at) mistercal (dot) com
CALL: (831) 475-2111

Pack all items in a secure carton or reuse the original packaging and enclose the packing slip. For shipments sent outside of the Continental U.S., shipping fees associated with making these returns are the responsibility of the customer. After you’ve made your claim, we’ll send you an email with instructions to print return labels. Then, simply affix the label to the package and drop it in a collection box, give it to a letter carrier, or bring it to any Post Office™ location.

Mr. California tries to make your return process easy:

  • No postage is required. Returns & Exchanges are Free!
  • Drop your package in a mailbox, give it to your postal carrier, or take it to any authorized USPS facility.
  • International shipments must pay for Returns. Exchanges are Free on non-sale items only! We want you to have the right size.
You can also send the item back to us at the address below using any other traceable method. Be sure your package is insured and prepaid. Once we receive your package, we will promptly exchange or refund as you instruct.

RETURN ADDRESS

Mr. California
2869 Mission St
Santa Cruz, CA 95060
Attn: Returns Department

Please remember to include the order number or receipt in the box with instructions specifying what to do.

Your refund will be credited back to the same card used to make the original purchase. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited. Sorry, we cannot accept COD returns.

*Please note that UK and Canada orders are refunded in US dollars. Your credit card company will calculate the current exchange rate automatically.

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